Update As of March 1, 2025:I have still not been contacted by Eve Fit regarding my previous concerns. Thankfully, my boyfriend kindly paid for my membership reinstatement, and I do genuinely enjoy the gym, especially since it’s a women-only space. However, it’s clear that there is no dedicated marketing or customer service team focused on client experience. As a marketing coordinator myself, I can confidently say there is no way I would have let this issue go unresolved for so long without reaching out to the customer.This review has now received over a thousand views, and I will not take it down because, while I do love the gym and am a member now, I do not want anyone else who couldn't afford to pay for their membership fee twice in two months to be left hanging like I was.Original Review:I’ve had a frustrating experience with Eve Fit, and unfortunately, I feel the need to share it. I had to pause my membership due to losing my job and contacted the gym promptly to notify them. A month later, I reached out to reinstate my membership, only to find that I’m being asked to pay for the time I wasn’t using the gym. What’s more upsetting is that the amount I’m asked to pay exceeds the amount I would pay if I were to restart my membership and pay the maintenance fee — which, by the way, I paid just two months ago.I’m not sure about their policy, but it feels incredibly unfair. I paused it on time due to a valid personal reason, communicated right away, and yet I’m being penalized for the period (barely a month) I wasn’t in the gym.There should be a clearer and more supportive policy for members facing legitimate circumstances, allowing them to pause or restart their membership without facing unnecessary charges. I would have hoped for more understanding from the gym, but based on this experience, I’m unsure if I’ll continue as a member.It's disheartening that clients aren't informed upfront about the lack of a membership pause option. I really wanted to work something out, but if others are in a similar situation, this might not be a gym I recommend in the future.I hope they change this policy, not just for me but for everyone else. Until then, I cannot recommend this gym. I am open to being contacted and working to resolve this issue.
